Privacy Policy

Effective Date: 17/04/2025

Last Updated: 17/04/2025

 

At SmoothMove, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

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1. Who We Are

SmoothMove operates as a trading name for conveyancing services provided through Taylor Rose MW. We handle legal matters relating to property transactions, including sales, purchases, remortgages, and transfers of equity.

 

Data Controller: Taylor Rose Limited (as the SRA-regulated law firm)

SmoothMove Contact: elizabeth.fletcher@taylor-rose.co.uk

Address: 511 Bloxwich Road, Walsall, England, WS3 2XA

 

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2. What Information We Collect

We may collect and process the following types of personal data:

• Full name and contact details (address, email, phone number)

• Information about your property transaction

• Identification and verification documents (for AML compliance)

• Financial details and mortgage information

• Communications with you

 

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3. Why We Collect Your Data

We use your personal data to:

• Provide property law and conveyancing services

• Fulfil our contract with you

• Comply with legal and regulatory duties

• Liaise with relevant parties involved in your transaction

• Maintain records and client communications

 

Lawful bases for processing:

• Contractual necessity – to deliver legal services you request

• Legal obligation – to comply with AML and SRA regulations

• Legitimate interest – to operate and manage our legal services efficiently

• Consent – where needed (e.g. for marketing or updates)

 

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4. Who We Share Your Data With

We may share your data with:

• Taylor Rose MW and its internal departments

• Mortgage lenders, estate agents, or legal professionals

• Government bodies and regulators (e.g. HM Land Registry, HMRC)

• Trusted IT and case management service providers

• Other third parties as required by law

 

We never sell your personal data.

 

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5. Data Retention

Your information will be retained in accordance with legal and regulatory requirements—usually for a period of six years after the closure of your file.

 

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6. Your Rights

Under the UK GDPR, you have rights including to:

• Access the personal data we hold about you

• Request correction of any inaccurate data

• Request erasure in certain circumstances

• Restrict or object to processing

• Request a copy of your data in a portable format

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise your rights, please contact us using the details below.

 

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7. Data Security

We take the security of your data seriously and apply appropriate measures, including encrypted storage, password protection, and access controls to safeguard your information.

 

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page.

 

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact:

 

Email: elizabeth.fletcher@taylor-rose.co.uk

Address: 511 Bloxwich Road, Walsall, England, WS3 2XA

For formal data-related matters, Taylor Rose MW can also be contacted via their website or directly.